Shipping policy
Shipping Policy
We ship worldwide from Australia.
Pre-orders
This item is currently available for pre-order. Estimated ship date: End of September. We'll send you an email as soon as your order ships, along with tracking details. If your pre-order is delayed beyond the estimated date, we'll email you with an update and the option to cancel for a full refund.
Shipping times (once shipped)
- Australia: 3–5 business days
- Asia Pacific (Singapore, Philippines, New Zealand): 6–10 business days
- United States & Canada: 8–15 business days
- United Kingdom & Europe: 10–15 business days
- Rest of world: 15–30 business days
Duties & taxes
For orders shipping to the United States, applicable duties and import taxes are calculated and included at checkout — the price you see is the final price, no surprise fees on delivery.
For all other international orders, duties and import taxes are not included in your checkout total. These may be charged by your local customs authority on delivery, depending on your country's import rules.
Tracking
All orders ship with tracking, and you'll receive your tracking number by email once your order is on its way.
Questions
If you have any questions about your order or shipping, email us at hello@kaiasurf.com.